Unresolved Matters: Putting Decision Delay on the UK Owner-Manager's Agenda
UK firms routinely measure costs, stock and staff turnover, but rarely the commercial cost of decisions that sit unresolved. This article sets out a practical way to audit decision delay, identify unclear ownership, and estimate what waiting actually costs. The argument is simple: clearer decision rights are one of the cheapest performance improvements available to owner-managed businesses in 2026.